Benefit administrators can place, modify, or cancel Commuter orders on behalf of members directly in the member’s portal.
This feature only applies to a member whose Commuter Account falls under the Commuter Order Model (COM), Commuter Account Model (CAM), or Commuter Express Model (CX).
To use this feature:
This ability must first be activated through your service contact.
The member’s profile must be completed in full, including the optional fields of phone number and email address.
Note: Once the feature is activated, the member should be set to ‘Commuter Eligible – Y’ in the Employer Portal.
Place, modify, or cancel a commuter order:
Once the member’s profile is completed, a ‘Single Sign-On’ link will populate in the member’s profile. From here:
Click the ‘Place, Modify, or Cancel a Commuter Order’ link which will open the Member Portal.
To place a commuter order, select ‘Place Commuter Order’ and follow the prompts to complete the order.
For existing orders, select ‘Modify or Cancel Order’ and follow the prompts to complete the updates on behalf of the member.
